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Company number: 00448761

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 25 June 2019

and approved by Darren Mornin

Payment statistics

Average time taken to pay invoices: 29 days

Invoices paid:

Invoices due but not paid within agreed terms: 5 %

Payment terms

Shortest standard payment period

14 days

Longest standard payment period

45 days

Standard payment terms

30 days after receipt of invoice

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

45 days

Any other information about payment terms


Dispute resolution process

Delivery of goods or services to Cox Automotive UK Limited may sometimes lead to disputes between the business and the supplier. These disputes can vary in nature but are most commonly based around quality of delivery of the goods or services requested or payment disputes.
Applicability and Authority
• This Policy applies to all contracted suppliers of goods or services to Cox Automotive UK Ltd.
• This Policy applies to all Cox Automotive UK ltd departments and supersedes any practices in existence prior to its effective date
• The GSCM of the given supplier category is the authority on managing the relationship with all suppliers within the category.
• The Head of Legal is the final authority on contractual terms of agreement.
• The Group Finance Director is final authority on all financial aspects of any dispute.
3.3 Definitions
Dispute Resolution: A process for resolving differences between two or more parties or groups. In business practice the resolution seeks to achieve fairness for all participants.
3.4 Procedure
Should a dispute arise, the initial relevant parties should try to resolve at the transactional level by contacting the supplier direct and discussing the issues which have arisen. If no satisfactory outcome is achieved, it is the responsibility of the initial relevant parties to document all the facts relating to the issue and inform the relevant GSCM whom is responsible for the given category of supplier.
At this point the GSCM will take control of negotiations directly with the supplier management / senior management in order to reach resolution whether through contractual review or an amicable outcome. If, again no resolution is made, the GSCM will then escalate through the Cox Automotive UK Ltd hierarchy to take control of the negotiations. This process will then continue as per the below escalation examples. Once a resolution has been agreed, communication will be made to the initial party of the outcome.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?