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Company number: 07557877

Reporting period:
1 October 2018 to 31 March 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 April 2019

and approved by Moira Lynne Shamwana

Payment statistics

Average time taken to pay invoices: 31 days

Invoices paid:

Invoices due but not paid within agreed terms: 30 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Invoices are delivered at the end of the month for goods and/or services provided in that month and paid within 30 days of receipt.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

Virgin Care aims to resolve any question, complaint or dispute raised by its suppliers as soon as possible. To resolve any such matters, suppliers should contact Virgin Care’s accounts payable team at or by calling 01928 242 944 or 0330 332 7890 and asking to speak to the accounts payable team.
Where this does not resolve the matter, an escalation process is available under which either party may refer the matter to a meeting between senior representatives of each party.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?