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HAYES & JARVIS (TRAVEL) LIMITED

Company number: 00509596

Reporting period:
1 October 2018 to 31 March 2019


This information is as reported by the business, and responses are in their own words.

This report was filed on 29 April 2019

and approved by Mr S McCloskey

Payment statistics

Average time taken to pay invoices: 50 days

Invoices paid:

  • within 30 days: 25%
  • in 31 to 60 days: 32%
  • in 61 days or more: 43%

Invoices due but not paid within agreed terms: 54%

Payment terms

Shortest standard payment periods

30 days

Longest standard payment period

60 days

Standard payment terms

The creditors are paid twice monthly. The payment runs are produced twice per month paying invoices approved and due up to the payment date. This results in suppliers being paid for invoices both before and after the 30 days terms and this supports the net monthly payment terms, we have used 45 days as the standard payment period to average invoices dated in month 1 to be paid by end of month 2. This payment practice drives the % payment statistics. Hayes & Jarvis (Travel) Limited standard payment terms are 30 days from receipt of invoice (not date of invoice) on normal qualifying contracts unless specifically agreed or net monthly. We have several suppliers who offer differing payment terms and we do our best to accommodate these for UK and non UK suppliers. Creditors send invoices by email throughout the month. The business handles invoices through OCR and workflow technology with a high proportion of invoices being matched to purchase orders or being approved by managers using online approval workflow and authorisation matrices.

Were there any changes to the standard payment terms in the reporting period?

Answer not provided

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

60 days

No further comment provided

Any other information about payment terms

N/A

Dispute resolution process

The Company is committed to dealing with its suppliers in a fair, honest and professional manner and as close to contractual terms as we possibly can. We do our utmost to resolve queries quickly and to everyone’s satisfaction. It is important to us that there is no negative impact on our customers experience and our supplier relationships are essential in delivering the first class services our customers expect. A close working relationship and good payment performance is paramount in our business. Suppliers generally email their invoices to dedicated email addresses where they are scanned by our OCR system for processing and matching to the purchase orders. All our suppliers have a personal point of contact with the Accounts Payable Department and either email or telephone the team member to discuss payment concerns. The Accounts Payable Executives and Team Leaders will work closely with the supplier and our departments to understand why an invoice is not approved or not yet paid. Every effort is made to ensure the invoice is included in the next payment run or if necessary a payment is requested. If a cost of sale invoice is received and it exceeds the expected cost based on our contract rates and the calculated holiday component cost, a deduction advice will be raised and sent to the supplier by email before the invoice is paid. If the supplier disagrees with the calculation this will generally be investigated and resolved before the invoice is paid.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

No, this business has not signed up to a code of conduct or standards on payment practices.

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

No

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

No

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

No

During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?

No