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Company number: 00079590

Reporting period:
17 September 2018 to 16 March 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 10 April 2019

and approved by Jon Jenkins

Payment statistics

Average time taken to pay invoices: 44 days

Invoices paid:

Invoices due but not paid within agreed terms: 21 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

90 days

Standard payment terms

Majority of standard payment terms are 60 days, with one of our divisions having a standard of 30 days.

Were there any changes to the standard payment terms in the reporting period?

Yes – One of our divisions have identified all small businesses with terms of more than 30 days and reduced them accordingly.

Were suppliers notified or consulted about these changes before they were made?

Yes – All small businesses with term changes during the period have been contacted individually on a case by case basis.

Maximum contractual payment period agreed

90 days

We have a maximum 90 days contractual term, with one of our divisions having terms of 60 days from end of month, whereby payment can be made between 75-90 days, however this is only agreed with less than 10 suppliers.

Any other information about payment terms

Payment terms are adhered to where possible, with queries being resolved as soon as possible.Payment run processes have been improved ensuring that we pay as many invoices on time as possible, notwithstanding the range of invoices selected within each run may see late payments. Of our late payments 56% were paid late by 10 days of which 46% of those were only late by 3 days.

Dispute resolution process

Across our divisions there are various dispute resolution processes, below listed are the processes for the three largest divisions:
Allied Bakeries - All disputes can be emailed to and will be responded to within 48 hours. The information can be found on the Allied Bakeries website & Prompt Payment Code website.

JDR - 1. Supplier will contact the AP team directly via phone or email
2. AP will review and determine who this relates to: Late payment (AP), Contractual issues (Procurement)
3. relevant department will discuss the issue with the supplier and look to resolve asap

Westmill - In the event of any disputes arising out of or in relation to this Contract, without prejudice to any rights either party may have (including but not limited to the right to obtain injunctive relief and any right of the Buyer if it reasonably believes that the Seller has repudiated the Contract or is in material breach), either party may request that the parties attempt to settle it first by negotiation. If the parties have not settled such dispute within 21 days of the commencement of negotiations the parties will attempt to settle it by referring the matter to their respective general manager (or other relevant senior manager as may be agreed by the parties) who will attempt to resolve such dispute.

All invoices should be addressed to: Westmill Foods, 26 Crown Road, Enfield, EN1 1DZ
All invoices should be emailed (where possible):
For any queries or disputes: email:, telephone: 02083458103
Escalation of queries or disputes: David Kinnon (Financial Controller), email:, telephone: 02083458100.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – Prompt payment code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?