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Company number: 02065462

Reporting period:
1 September 2018 to 28 February 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 March 2019

and approved by Laurent Arnaudo

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

Invoices due but not paid within agreed terms: 15 %

Payment terms

Standard payment period for qualifying contracts

0 days

Standard payment terms

Sodexo continues to ensure its payment strategy is key to adopting and driving a responsible payment culture, with payments terms being in the main 60 days from month end, with exception of SME’s and Government specific vendors at 30 days and vendors wanting to join the Supply Chain Finance Program being high.

Were there any changes to the standard payment terms in the reporting period?

Yes – Standard payment terms continued to be adopted with specific monitoring and payment of SME’s at 30 days introduced during the later periods

Were suppliers notified or consulted about these changes before they were made?


Maximum contractual payment period agreed

90 days

Vendors who sign up to the Sodexo Supply Chain Vendor Financing program agree to move to 90 days from month end terms although we have seen a number of key vendors drawing their cash earlier between 1 to 30 days as they have the opportunity to take advantage of the beneficial interest rates versus the market.

Any other information about payment terms

We continue work and negotiate payment terms with vendors across our public and private business considering consistently and strongly the responsible payment culture principles.

Dispute resolution process

Supplier payment issues that arise in the first instance are addressed by a dedicated Accounts Payable queries team within the Financial Shared Services centre. Depending on the issue, the Procurement team may be involved to resolve any disputes or issues.
Sodexo ensures that the payment of its vendors and handling of queries has a high priority and has SLAs on response times. Over the last number of years we have invested in tools and technology to assist our vendor from our Shared Service Centre with OCR and supply management by providing alternative finance and ease of payment solutions.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?