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Company number: 04946019

Reporting period:
1 September 2018 to 28 February 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 March 2019

and approved by Philip Moses

Payment statistics

Average time taken to pay invoices: 28 days

Invoices paid:

Invoices due but not paid within agreed terms: 31 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Standard terms are 30 day but a few contracts have other terms

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

1 customer at 40 days, 1 customer at 45 and 1 customer at 60 days

Any other information about payment terms


Dispute resolution process

In writing by email. The value of the dispute is checked by finance and if >2% of the total value it is forwarded to operations for further investigation. They deal with disputes by checking Call Detail Records (CDR) rates and police reports. Timescale may be 1 week to months depending on the complexity of the dispute and responses received.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?