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Company number: 07127647

Reporting period:
25 August 2018 to 2 March 2019

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 March 2019

and approved by Jon Temple

Payment statistics

Average time taken to pay invoices: 32 days

Invoices paid:

Invoices due but not paid within agreed terms: 13 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Standard contractual terms for goods and services vary between 30 and 60 days, with some exceptions in very limited circumstances.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

The accounts payable team are responsible for processing supplier invoices, matching to purchase orders, and handling dispute resolution. The team can be contacted by email, telephone or letter, and aim to proactively manage any query from suppliers. Where this query results in dispute, this is escalated within the finance team and within the business contact managing the supplier relationship. Timescales can vary greatly depending upon the nature of the issue

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?