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Company number: 02450574

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 27 March 2019

and approved by Andrew Clark

Payment statistics

Average time taken to pay invoices: 43 days

Invoices paid:

Invoices due but not paid within agreed terms: 35 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

91 days

Standard payment terms

Purchase Ledger Supplier Payments. Payment unless stated otherwise in the Purchase Order will be made 60 days after the end of the month in which a valid invoice is received provided the Goods have been delivered and all requisite contract documentation submitted.
Sub-contract Ledger. Our standard payment terms are variable and between 30 and 60 days from the measured to date dependent on the subcontract agreement

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

91 days

The maximum contractual payment period is 60 days after the end of the month the invoice is received.

Any other information about payment terms


Dispute resolution process

Tolent is committed to fair dealing with all of its supply chain members, and transparency and swift resolution of disputed items are key principles in this process. Tolent actively seeks to resolve disputes by discussing them with the relevant supplier(s), typically involving members of the accounts payable and credit control departments and /or the procurement and commercial teams and / or where necessary members of management. However, where it is not possible to reach agreement, a number of potential dispute resolution methods (for example, mediation, adjudication, expert determination, litigation and / or arbitration) may be used.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?