SITEL UK LIMITED
Company number: 03450786
Reporting period:
1 July 2018 to 31 December 2018
Report filed on:
19 February 2019
Approved by:
Karl Brough
Payment statistics
Average time taken to pay invoices: 24 days
Invoices paid:
- within 30 days: 69%
- in 31 to 60 days: 23%
- in 61 days or more: 8%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 38%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
60 days
Standard payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are generally paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Were there any changes to the standard payment terms in the reporting period?
Answer not provided
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
60 days
No further comment provided
Any other information about payment terms
Sitel UK Limited’s standard supplier payment terms are ’30 days from date of invoice’. Some professional services suppliers are paid more quickly, in line with their contract, as are suppliers who have provided goods and services at short notice. Sitel UK Limited is committed to supporting small and medium-sized enterprises which are therefore paid on shorter terms, usually between 0 and 14 days.
Dispute resolution process
Sitel UK Limited is committed to fair dealing with all of its supply chain members, and transparency and swift resolution of disputed items are key principles in this process. If a dispute arises all of the parties involved will attempt, in good faith, to reach settlement as soon as possible. If the dispute is not resolved it shall be referred to expert determination.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No