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Company number: 03612689

Reporting period:
1 October 2017 to 31 March 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 24 April 2018

and approved by Andy Botha

Payment statistics

Average time taken to pay invoices: 20 days

Invoices paid:

Invoices due but not paid within agreed terms: 28 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

The standard payment term for all qualifying contracts is 30 days.
No payment terms were agreed in excess of the standard payment term in the period.
There were no changes to the standard payment terms in the period.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

Any other information about payment terms


Dispute resolution process

In the first instance, all supplier disputes regardless of the circumstance are brought to the attention of the supplier. This is usually done by email, detailing the reason behind the dispute, amount, and contact details for ZPG Accounts Payable.
If the dispute is in relation to the invoice address and contact details, Accounts Payable will notify supplier of the correct addressee and details via email stating payment will be made once amended invoice has been received.
All invoices should be addressed to:
The Cooperage,
5 Copper Row,
Under no circumstances will an invoice be settled if the dispute has not been resolved.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?