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Company number: 02040431

Reporting period:
1 September 2017 to 28 February 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 23 April 2018

and approved by Tracy Trotter

Payment statistics

Average time taken to pay invoices: 50 days

Invoices paid:

Invoices due but not paid within agreed terms: 36 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

Under the most frequently used payment terms, the number of days to pay will be between 30 and 60 days depending upon the time of the month in which the invoice is issued

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms


Dispute resolution process

Any disputes with suppliers over payment terms is dealt with by the Finance Department, who will collect evidence on the terms that were agreed between the individuals that agreed the relevant supply contract. The first step in this process is for the supplier to raise a question with the Finance Department via email to the department e-mail address This is also the email address that should be used for submission of supplier’s invoices to HLC (Wood Products) Limited.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?