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Company number: 03097504

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 30 January 2019

and approved by Eloise Wann

Payment statistics

Average time taken to pay invoices: 23 days

Invoices paid:

Invoices due but not paid within agreed terms: 39 %

Payment terms

Shortest standard payment period

7 days

Longest standard payment period

90 days

Standard payment terms

7 day payment terms are agreed with suppliers of temporary agency staff and most postage &
courier services. Payment terms of 30 days are commonly agreed however longer payment
terms, up to 90 days, are also agreed.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

90 days

Bi-monthly supplier payment runs are produced for payments that are due on or prior to the
payment date, subject to timely receipt of the invoice. Payment due dates that occur between
payment runs will be paid in the next one which is driving the % of invoices not paid within
agreed terms.

Any other information about payment terms


Dispute resolution process

All disputes with suppliers are considered by the department who is responsible for the
supplied goods or services. Disputes are usually flagged to the supplier within a week of
receipt of invoice. We engage with the supplier to come to a mutual query resolution.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?