DHL ECOMMERCE UK LIMITED
Company number: 00965783
Reporting period:
1 March 2026 to 31 August 2026
Report filed on:
30 October 2026
Approved by:
Alan Richardson
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? No
Payment statistics
Average time taken to pay invoices: 30 days
Total value paid:
- within 30 days: £523,882,971 (85%)
- in 31 to 60 days: £77,196,539 (12%)
- in 61 days or more: £18,284,687 (3%)
Invoices paid:
- within 30 days: 65%
- in 31 to 60 days: 21%
- in 61 days or more: 14%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £25,900,469
- payments due in the reporting period which have not been paid within the agreed period: 7%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
90 days
Standard payment terms
Terms and Conditions of Purchase sets out that the payment of correct invoices is due, in the relevant currency as defined, 60 days end of month net from which the invoice is dated, subject to satisfactory receipt of goods and/or services.
Were there any changes to the standard payment terms in the reporting period?
As of Mar26 DHL eCommerce changed the standard payment terms to align with Evri Group. 60 days end of month.
Were suppliers notified or consulted about these changes before they were made?
All suppliers were notified via letter.
Maximum contractual payment period agreed
90 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
Terms and conditions of purchase sets out the remedies available to them in the matters of dispute. This includes terms around damages, withholding payment for bona fide grounds and termination of contracts.
Supplier are able to raise disputes directly with their primarily business contact.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
Yes
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No