SUPER SMART SERVICE LTD
Company number: 09904577
Reporting period:
1 January 2026 to 30 June 2026
Report filed on:
31 July 2026
Approved by:
YONGBIN LIN
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? Yes
Payment statistics
Average time taken to pay invoices: 28 days
Total value paid:
- within 30 days: £47,933,249 (78%)
- in 31 to 60 days: £8,979,541 (15%)
- in 61 days or more: £4,875,146 (8%)
Invoices paid:
- within 30 days: 78%
- in 31 to 60 days: 18%
- in 61 days or more: 4%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £3,460,934
- payments due in the reporting period which have not been paid within the agreed period: 14%
- not made in the reporting period due to a dispute: 6%
Payment terms
Shortest standard payment periods
30 days
Longest standard payment period
Answer not provided
Standard payment terms
Payment terms are negotiated for each contract
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
60 days
No further comment provided
Any other information about payment terms
No further comment provided
Retention clauses
How does this business use retention clauses?
Retention clauses are used in specific circumstances:
Retention clauses are used only where the project involves higher‑risk construction works, including electrical and low‑voltage system installation or modification, and the installation of large industrial machinery.
Does this business only use retention clauses in construction contracts above a specific contract sum?
No
Does this business use a standard percentage rate in retention clauses?
No
Does this business apply retention clause practices that are no more onerous than those applied to it on the same project?
Yes:
Our policy is to apply retention only in specific higher‑risk construction activities and never on terms more onerous than those applied to us on the same project. Retention levels and release conditions are aligned with industry practice and are set to ensure parity with the terms imposed by the main contractor or client.
Releasing money under a retention clause
Process for releasing money this business has deducted or retained under a retention clause
We release retained sums once the relevant works have been completed and verified. The supplier submits a completion or defects‑rectification confirmation, which is reviewed by our project team. When the works meet the agreed standards and any defects have been resolved, we authorize the release of the retention. Payment is then processed through our standard payment cycle.
Is the money released in stages?
No
Amount retained from suppliers in the reporting period
Amount retained stated as a percentage of the money retained from this business by its clients
0%
Amount retained stated as a percentage of the total construction payments made by this business
0%
Dispute resolution process
Invoices that do not match the agreed Purchase Order price or quantity, or where goods or services have not been confirmed as received, are automatically blocked from payment.
The issuing department reviews the discrepancy and works with the supplier to resolve the issue.
Payment is released only once the dispute has been fully resolved and the invoice has been validated.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No