ISS FACILITY SERVICES LIMITED
Company number: 00890885
Reporting period:
1 January 2026 to 30 June 2026
Report filed on:
30 July 2026
Approved by:
Jo Roberts
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? Yes
Payment statistics
Average time taken to pay invoices: 31 days
Total value paid:
- within 30 days: £167,054,430 (74%)
- in 31 to 60 days: £38,886,703 (17%)
- in 61 days or more: £18,865,420 (8%)
Invoices paid:
- within 30 days: 71%
- in 31 to 60 days: 25%
- in 61 days or more: 4%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £47,075,739
- payments due in the reporting period which have not been paid within the agreed period: 22%
- not made in the reporting period due to a dispute: 4%
Payment terms
Shortest standard payment periods
1 days
Longest standard payment period
60 days
Standard payment terms
Payment terms vary by supplier and are agreed as part of contract negotiations.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
60 days
No further comment provided
Any other information about payment terms
We follow a strict "no purchase order, no payment" policy. Unless an exception is formally approved by an authorised representative, any invoice submitted without a valid purchase order number will be rejected and returned to the supplier.
To provide more detail on the total value of payments not paid within agreed period: £12,499,685 was Intercompany and £2,707,024 were due to a dispute.
Retention clauses
How does this business use retention clauses?
Retention clauses are used in specific circumstances:
Where the nature of the construction works, the selected contract form, the project risk profile, client requirements, or main contract flow-down obligations make retention appropriate.
Does this business only use retention clauses in construction contracts above a specific contract sum?
No
Does this business use a standard percentage rate in retention clauses?
No
Does this business apply retention clause practices that are no more onerous than those applied to it on the same project?
Yes:
ISS’s practice is to ensure that retention clauses applied to suppliers are no more onerous than the retention obligations applied to ISS on the same project, unless a different position is specifically justified, documented and approved through the appropriate commercial or legal review process.
Releasing money under a retention clause
Process for releasing money this business has deducted or retained under a retention clause
The release of retentions is in accordance with the Housing Grants, Construction and Regeneration Act 1996, as amended. Amounts are released on application from the subcontractor in accordance with the relevant subcontract terms.
Is the money released in stages?
Yes:
Retentions are released in two parts: the first on completion of the scope of work set out in the subcontract, and the second at the end of the defect liability period. This period is set out in the relevant contract (typically 6 or 12 months) but depends upon the scope of the work undertaken and the risk profile.
Amount retained from suppliers in the reporting period
Amount retained stated as a percentage of the money retained from this business by its clients
395%
Amount retained stated as a percentage of the total construction payments made by this business
0%
Dispute resolution process
Suppliers can contact the Accounts Payable team regarding payment queries at our Finance Service Centre via Resolution.Team@uk.issworld.com or contact the ISS requisitioner, information is included on the Purchase Orders.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No