GIFFGAFF LIMITED
Company number: 04196996
Reporting period:
1 January 2026 to 30 June 2026
Report filed on:
28 July 2026
Approved by:
Mark David Hardman
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? No
Payment statistics
Average time taken to pay invoices: 47 days
Total value paid:
- within 30 days: £21,172,000 (14%)
- in 31 to 60 days: £8,952,000 (6%)
- in 61 days or more: £121,873,000 (80%)
Invoices paid:
- within 30 days: 38%
- in 31 to 60 days: 30%
- in 61 days or more: 32%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £481,000
- payments due in the reporting period which have not been paid within the agreed period: 1%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
30 days
Longest standard payment period
180 days
Standard payment terms
giffgaff adhere to the standard payment terms set by our parent company, Telefonica UK Ltd. These range from 30 days to 180 days and are determined by category of spend. For example, 180 day payment terms are standard for capital expenditure associated with maintenance or development of mobile network infrastructure; 30 day payment terms are standard for media advertising spend.
In addition, where a supplier is deemed to be a Small or Medium sized Entity (SME), 30 day payment terms are available upon request. A supplier can apply to be considered an SME by giffgaff if it meets 2 of 3 criteria, those being; <£54m turnover, <£27m balance sheet, <250 employees.
giffgaff limited is part of the Virgin Media O2 (VMED O2) Group of entities. The percentages provided in the payment statistics above include payments made to VMED O2 Group entities providing services to giffgaff Limited. giffgaff Limited’s intercompany payments include transactions with payment terms up to 180 days, which are included in our reported statistics as required. If intercompany payments were excluded, the payment statistics are as follows:
Average time taken to pay invoices (from date of receipt): 46 days
Invoices paid (from date of receipt):
• Within 30 days: 39%
• In 31-60 days: 30%
• In 61 days or more: 31%
Sum of invoices paid (from date of receipt):
• Within 30 days: £17,876,000
• In 31-60 days: £5,691,000
• In 61 days or more: £18,514,000
Invoices due, not paid within agreed terms: 1%
Sum of invoices due, not paid within agreed terms: £481,000
Invoices due, not paid within agreed terms due to a dispute: 0%
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
180 days
180 days payment terms are standard for capital expenditure associated with maintenance or development of our mobile network infrastructure, as described above.
Any other information about payment terms
n/a
Dispute resolution process
In the event of an invoice dispute or query, suppliers are advised to contact the dedicated accounts payable team (ap.queries@o2.com) who will aim to resolve all disputes in a fair and timely manner.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
Yes
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No