BUPA CARE HOMES (GL) LIMITED
Company number: 01587972
Reporting period:
1 January 2026 to 30 June 2026
Report filed on:
27 July 2026
Approved by:
Neil Barker
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? Yes
Payment statistics
Average time taken to pay invoices: 44 days
Total value paid:
- within 30 days: £2,121,653 (49%)
- in 31 to 60 days: £1,319,335 (30%)
- in 61 days or more: £898,712 (21%)
Invoices paid:
- within 30 days: 35%
- in 31 to 60 days: 45%
- in 61 days or more: 20%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £700,496
- payments due in the reporting period which have not been paid within the agreed period: 4%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
45 days
Longest standard payment period
75 days
Standard payment terms
Our standard payment terms are to pay suppliers within 45 days from the end of the month in which we receive the relevant valid invoice from the supplier. We will always try to trade on these terms with all suppliers, except where there are material circumstances which may alter this standard approach.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
75 days
No further comment provided
Any other information about payment terms
Bupa will extend more favourable terms of 30 day to SME, where requested.
Retention clauses
How does this business use retention clauses?
Retention clauses are used in specific circumstances:
We apply retention clauses in all Joint Contracts Tribunal (JCT) construction contracts, which we use for our major construction and renovation projects. These clauses are included as standard and are not removed. We do not use retention provisions in any other type of construction contract.
JCT contracts are widely recognised across the UK construction industry and provide a consistent and well‑understood framework for both Bupa and our contractors. Including retention provisions in these contracts is an established industry practice designed to offer protection and assurance during the delivery of significant construction works.
Does this business only use retention clauses in construction contracts above a specific contract sum?
No
Does this business use a standard percentage rate in retention clauses?
Yes: 5%
Does this business apply retention clause practices that are no more onerous than those applied to it on the same project?
No
Releasing money under a retention clause
Process for releasing money this business has deducted or retained under a retention clause
Retention monies are released in staged payments aligned to agreed construction milestones. Typically, a portion of the retention is released when the project reaches practical completion. The remaining balance (subject to any outstanding claims) is released at the end of the defects liability period, once all identified defects have been fully resolved and formally signed off.
Is the money released in stages?
Yes:
Retention monies are released at defined stages throughout the contract:
Practical completion: Usually 50% of the retention is returned once the works are completed to the required standard.
End of the defects liability period: The remaining balance is released following certification that all defects have been addressed, typically around 12 months after practical completion.
The release mechanism follows standard JCT provisions, is specific to each contract and is not linked to performance on any other project or contractual obligation.
Amount retained from suppliers in the reporting period
Amount retained stated as a percentage of the money retained from this business by its clients
100%
Amount retained stated as a percentage of the total construction payments made by this business
3%
Dispute resolution process
Bupa seeks an amicable resolution of any supplier invoice disputes or escalations (or any other disputes). Invoices should be sent to APinvoices@bupa.com with a valid purchase order (where applicable). Bupa’s standard terms and conditions can be found here (https://procurement.bupa.com/web/pdfs/uk_standard_terms__conditions_of_purchase.pdf) which contain full details.
If the supplier has a dispute, they wish to raise they should notify Bupa in writing setting out full details of the issue in dispute formally (and to contractnotices@bupa.com). The dispute will be assessed by the Bupa representatives. Bupa will seek to resolve dispute within 15 business days.
If the parties are unable to resolve the dispute within 15 business days (despite endeavouring to promptly resolve) they are free to initiate further proceedings (whether Alternative Dispute Resolution or court proceedings).
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No