BETA This is a new service – your feedback will help us to improve it.


Company number: SC327000

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 January 2019

and approved by George Culmer

Payment statistics

Average time taken to pay invoices: 13 days

Invoices paid:

Invoices due but not paid within agreed terms: 3 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

Standard payment terms are 30 days after receipt of a correct, undisputed, timely provided and properly due VAT invoice.

In some circumstances, Bank of Scotland Plc agrees appropriate terms of payment with suppliers for each transaction or series of transactions, and abides by those terms based on the timely submission of valid invoices.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

30 days

No differentiation, contractual period agreed per supplier

Any other information about payment terms

Invoice Receipt Date
We are currently only able to record the date of receipt of invoices for circa 83% of reportable invoices in this report. Where the date we receive an invoice is not available, we have reported on the date of the invoice itself, as we consider this the most justifiable alternative.

Unknown payment terms
For certain suppliers, our systems do not currently capture details of the payment terms in place under qualifying contracts with those suppliers. Therefore, for the purposes of reporting on our payment statistics for those qualifying contracts, we have assumed that all payments under those contracts are due within 30 days of the date of receipt of the invoice, which reflects our most commonly used contractual payment terms.

Discrepancy between contracting entity and paying entity
Our payment statistics include some payments made by Bank of Scotland Plc where, although we are not the contracting entity for the relevant qualifying contract, the services have been received and paid for by Bank of Scotland Plc.

Dispute resolution process

Suppliers can raise queries with their appointed managers in the first instance. They can also contact the dedicated accounts payable team ( Such contacts would generally seek to deal with any disputes promptly (involving other senior contacts, as needed), in accordance with the terms of the contract.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.

Yes – prompt payment code

Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?