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Company number: 00793577

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 29 January 2019

and approved by Tim Hockings

Payment statistics

Average time taken to pay invoices: 18 days

Invoices paid:

Invoices due but not paid within agreed terms: 63 %

Payment terms

Shortest standard payment period

30 days

Longest standard payment period

60 days

Standard payment terms

We usually work to our suppliers’ payment terms. In absence of formal terms we will apply a default term of 30 days.

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days


Any other information about payment terms


Dispute resolution process

In the event of a dispute, the supplier would contact our AP department or their lead contact in our business. We would determine if a
late payment was a result of administrative error, or dispute over the services. Where the late payment was administrative, we would
request immediate payment from the AP team. Where there was a clear dispute over performance of the contract, we would agree a
remediation/correction plan with our supplier. In the unlikely event that no agreement is reached with the supplier we would involve our
internal and external legal consultants over any expected litigation action.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?