WALSALL HOUSING GROUP LIMITED
Company number: 04015633
Reporting period:
1 October 2025 to 31 March 2026
Report filed on:
30 April 2026
Approved by:
Gary Fulford, Group Chief Executive
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? Yes
Payment statistics
Average time taken to pay invoices: 12 days
Total value paid:
- within 30 days: £60,721,611 (99%)
- in 31 to 60 days: £852,843 (1%)
- in 61 days or more: £0 (0%)
Invoices paid:
- within 30 days: 99%
- in 31 to 60 days: 1%
- in 61 days or more: 0%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £580,260
- payments due in the reporting period which have not been paid within the agreed period: 2%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
7 days
Longest standard payment period
30 days
Standard payment terms
Our standard payment terms are 30 days from date of invoice.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
No further comment provided
Any other information about payment terms
No further comment provided
Retention clauses
How does this business use retention clauses?
Retention clauses are used in specific circumstances:
The inclusion of retention clauses is based on the type of build and the specific circumstances relating to the site.
Does this business only use retention clauses in construction contracts above a specific contract sum?
No
Does this business use a standard percentage rate in retention clauses?
No
Does this business apply retention clause practices that are no more onerous than those applied to it on the same project?
Yes:
whg receives external grant funding for projects These funding contracts include claw-back provisions. Any retention clause whg imposes on suppliers are reasonable and proportionate to the level of risk and are not more onerous than the claw-back provisions imposed on whg by our funders.
Releasing money under a retention clause
Process for releasing money this business has deducted or retained under a retention clause
On JCT Contracts, 50% is released on practical completion and 50% at making good defects. On s106 contracts, we release 100% at making good defects.
Is the money released in stages?
Yes:
As per the phased completion outlined in the contact.
Amount retained from suppliers in the reporting period
Amount retained stated as a percentage of the money retained from this business by its clients
0%
Amount retained stated as a percentage of the total construction payments made by this business
2%
Dispute resolution process
It is the aim of whg to pay all invoices within 30 days from receipt of the invoice.
Within whg receipt is classed as the date the invoice is received either by email to the Finance Invoicing Inbox accounts@whgrp.co.uk or by post to The Finance Team, 100 Hatherton Street, Walsall, WS1 1AB, providing:
• It states a valid Purchase Order Number or Job Number,
• VAT invoices are compliant with HMRC VAT invoice guidelines,
• It specifies what the charges are and what they are for,
• Goods or Services have been received in accordance with the specification. (Proof of delivery may be required),
• It is submitted within 7 days from the date of the invoice
If the requirements above are not met the invoice may be returned for cancellation and resubmission with a current date.
Standard Terms and Conditions can be found in the link to terms and conditions on our website. https://www.whg.uk.com/?s=terms+and+conditions
Other terms and conditions may apply subject to individual contract terms.
In the event of a dispute relating to the invoice, initially the person who raised the Purchase Order or the relevant Contract Manager will contact the supplier/contractor providing details of the dispute and seeking resolution of any issues. Disputes may be escalated internally within whg depending on the circumstances of the dispute.
Where it is not possible to reach an agreement a number of potential dispute resolution methods may be employed for example mediation, adjudication, expert determination, litigation and/or arbitration.
Suppliers/contractors may contact the Payments Team on whg.invoicing@whgrp.co.uk if they have any query relating to payment of the invoice.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No