TRUSTPILOT LTD
Company number: 08595623
Reporting period:
1 July 2025 to 31 December 2025
Report filed on:
26 March 2026
Approved by:
Hanno Damm
Payment statistics
Average time taken to pay invoices: 58 days
Total value paid:
- within 30 days: £1,042,689 (22%)
- in 31 to 60 days: £3,105,917 (65%)
- in 61 days or more: £641,616 (13%)
Invoices paid:
- within 30 days: 22%
- in 31 to 60 days: 65%
- in 61 days or more: 13%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £4,137,299
- payments due in the reporting period which have not been paid within the agreed period: 92%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
30 days
Longest standard payment period
90 days
Standard payment terms
The company operates a tiered payment structure. For standard procurement and small-scale contracts, terms are 30 days. For 'Major Works' or high-value strategic contracts, terms are negotiated on a case-by-case basis to reflect the scale of the project, typically falling between 60 and 90 days. These terms are expressly agreed upon during the tender process.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
90 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
Disputes relating to qualifying contracts are handled in the first instance by a member of our Accounts Payable (AP) Team.
Suppliers are encouraged to raise any concerns or billing discrepancies via email to ap@trustpilot.com.
Upon receipt, a member of the AP team will acknowledge the dispute, typically within 5 working days, and initiate an internal review of the invoice or contract terms. We aim to resolve most queries within 15 working days.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No