CROWN AGENTS BANK LIMITED
Company number: 02334687
Reporting period:
1 July 2025 to 31 December 2025
Report filed on:
23 January 2026
Approved by:
James Hopkinson
Payment statistics
Average time taken to pay invoices: 18 days
Total value paid:
- within 30 days: £11,143,975 (83%)
- in 31 to 60 days: £1,915,803 (14%)
- in 61 days or more: £389,938 (3%)
Invoices paid:
- within 30 days: 85%
- in 31 to 60 days: 12%
- in 61 days or more: 3%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £3,896,089
- payments due in the reporting period which have not been paid within the agreed period: 24%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
30 days
Longest standard payment period
30 days
Standard payment terms
Crown Agents Bank processes supplier payments according to their individually agreed payment terms, rather than based on month-end due dates. While the standard payment period is typically 30 days, different agreements may apply depending on the supplier. Invoices that are approved for payment will be included in the next available payment run, even if they are not yet due, ensuring a timely and efficient payment process. If Crown Agents Bank Limited identifies any discrepancies in an invoice, the Supplier will be notified, and payment will only be processed upon submission of a corrected invoice. Crown Agents Bank Limited initiates payment instructions strictly in accordance with agreed payment terms, without considering fund transmission times. As a result, suppliers will receive funds within 1 to 5 days after the payment terms date, depending on the chosen transmission method.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
Suppliers with invoice-related queries can reach out to the Accounts Payable (AP) team either by emailing accountspayablebank@crownagentsbank.com or by contacting a member of the AP team directly. The AP team will thoroughly investigate the query and provide a resolution to the Supplier. Additionally, if the team identifies an issue with an invoice, they will proactively contact the Supplier to address and resolve the matter.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No