PINNACLE INSURANCE LIMITED
Company number: 01007798
Reporting period:
1 July 2025 to 31 December 2025
Report filed on:
21 January 2026
Approved by:
Sophie May
Payment statistics
Average time taken to pay invoices: 29 days
Total value paid:
- within 30 days: £9,269,510 (74%)
- in 31 to 60 days: £2,225,301 (18%)
- in 61 days or more: £1,033,164 (8%)
Invoices paid:
- within 30 days: 78%
- in 31 to 60 days: 16%
- in 61 days or more: 6%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £6,468,391
- payments due in the reporting period which have not been paid within the agreed period: 43%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
30 days
Standard payment terms
Our payment terms are generally 30 days from invoice tax point date based on the timely submission of satisfactory invoices. Many of our suppliers will submit invoices on their own payment terms which may differ from ours. Where a supplier’s payments terms are less than our standard 30 days, we use our best endeavours to pay such invoices according to that supplier’s terms.
Invoices can be emailed to purchaseledger@pinnaclepetgroup.com or alternatively sent to the following address:
Purchase Ledger Department
Pinnacle Insurance Ltd, 4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire WD6 1JH
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
N/A
Any other information about payment terms
N/A
Dispute resolution process
The Company’s aim is to resolve disputes as quickly as possible with the support of a dedicated Purchase Ledger team. Escalation is assigned to the Company representative who manages the relationship with the supplier with further escalation to the Senior Leadership Group should this be required.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No