NHS PROFESSIONALS LIMITED
Company number: 06704614
Reporting period:
1 October 2025 to 31 December 2025
Report filed on:
16 January 2026
Approved by:
Jason Walker
Contracts and payments
Do any of this business's construction contracts with its suppliers include retention clauses? No
Payment statistics
Average time taken to pay invoices: 30 days
Total value paid:
- within 30 days: £24,161,141 (58%)
- in 31 to 60 days: £16,695,360 (40%)
- in 61 days or more: £466,944 (1%)
Invoices paid:
- within 30 days: 50%
- in 31 to 60 days: 50%
- in 61 days or more: 0%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £17,305,202
- payments due in the reporting period which have not been paid within the agreed period: 57%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
30 days
Longest standard payment period
30 days
Standard payment terms
30 days
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
NHSP Accounts Payable Dispute Resolution Process
Agency Suppliers
This process details the steps involved to raise a complaint with regards to the NHSP Accounts Payable processes for Agency Suppliers supplying flexible workers to Client Trusts, including;
• Self-billing
• Invoice processing
• Payment
* Please note, where a complaint is identified as a direct responsibility of a Client Trust, we will attempt to assist through to the point of resolution, however we may have no alternative but to forward your complaint to the Trust for their internal investigation & response direct. Acknowledgement of your complaint will be sent within 5 working days & will then follow the dispute resolution process of the Trust themselves.
In the first instance, please contact your dedicated Account Manager in an effort to identify & resolve the issue quickly. If you have not been assigned an Account Manager, email APQueries@nhsprofessionals.nhs.uk & a member of the Accounts Payable Team will assist.
The majority of disputes will be resolved at this stage, however, if the dispute is not resolved, or you are dissatisfied with the response received, refer to escalation step 1
Escalation step 1
• Send your complaint to APQueries@nhsprofessionals.nhs.uk
• Include as much detailed information as possible, along with any relevant correspondence / supporting evidence
• This will be acknowledged within 2 working days & forwarded to the Transaction Processing Manager for review
• A full response will be given within 25 working days
• If the issue is still not resolved, or you are dissatisfied with the response received, refer to escalation step 2
Escalation step 2
• Forward the response from escalation step 1, back to the Transaction Processing Manager & cc APQueries@nhsprofessionals.nhs.uk requesting escalation to the Head Of Financial Management
• Include as much detailed information as possible, along with any relevant correspondence / supporting evidence, & state the reason/s why you are dissatisfied with the initial response
• This will be acknowledged within 2 working days & forwarded to the Head of Financial Management for review
• A full response will be given within 25 working days
NHSP Service concerns can also be raised by submitting a web based feedback form via the NHSP website https://www.nhsprofessionals.nhs.uk/Feedback/NHSP-Service-Concerns
Corporate Suppliers
This process details the steps involved to raise a complaint with regards to the NHSP Accounts Payable processes for Corporate Suppliers supplying NHSP, including;
• Invoice processing
• Payment
In the first instance, please contact the Team via CorporateQueries@nhsprofessionals.nhs.uk & a member of the team will assist in an effort to resolve the issue quickly.
The majority of disputes will be resolved at this stage, however, if the dispute is not resolved, or you are dissatisfied with the response received, refer to escalation step 1
Escalation step 1
• Send your complaint to CorporateQueries@nhsprofessionals.nhs.uk
• Include as much detailed information as possible, along with any relevant correspondence / supporting evidence
• This will be acknowledged within 2 working days & forwarded to the Transaction Processing Manager for review
• A full response will be given within 25 working days
• If the issue is still not resolved, or you are dissatisfied with the response received, refer to escalation step 2
Escalation step 2
• Forward the response from escalation step 1, back to the Transaction Processing Manager & cc CorporateQueries@nhsprofessionals.nhs.uk requesting escalation to the Head Of Financial Management
• Include as much detailed information as possible, along with any relevant correspondence / supporting evidence, & state the reason/s why you are dissatisfied with the initial response
• This will be acknowledged within 2 working days & forwarded to the Head of Financial Management for review
• A full response will be given within 25 working days
NHSP Service concerns can also be raised by submitting a web based feedback form via the NHSP website https://www.nhsprofessionals.nhs.uk/Feedback/NHSP-Service-Concerns
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No