THE MEDICAL & DIAGNOSTIC CARE GROUP LIMITED
Company number: 09853305
Reporting period:
1 December 2024 to 31 May 2025
Report filed on:
10 December 2025
Approved by:
Paige Boshell
Payment statistics
Average time taken to pay invoices: 24 days
Invoices paid:
- within 30 days: 99%
- in 31 to 60 days: 1%
- in 61 days or more: 0%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 0%
Payment terms
Shortest standard payment periods
7 days
Longest standard payment period
30 days
Standard payment terms
30 days
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
Payment Dispute Resolution Process
MDCG operates a clear and transparent process for resolving payment-related disputes, including disputed invoices, credit notes, rates, volumes, or service charges.
1. Raising a Payment Query (Day 0–2)
A payment concern can be raised by the Authority via:
Finance Team – Accounts Receivable
Email: finance@mdcaregroup.co.uk
(placeholder)
Contract Manager
All payment queries are acknowledged within 2 working days.
The acknowledgement will confirm:
The finance lead handling the query
What information is required
The expected timeline for review
2. Initial Review & Clarification (Day 2–7)
Our Finance Team conducts an internal review by:
Comparing the invoice to the contract, activity logs, and agreed tariffs
Checking workforce timesheets and service delivery evidence
Confirming any pre-agreed variations or amendments
Most queries are resolved quickly at this stage through clarification or issuing an updated invoice or credit note, where appropriate.
A response is normally provided within 5–7 working days.
3. Formal Dispute Review (Day 7–20)
If the Authority disputes the invoice after clarification, the matter progresses to a Formal Payment Review, led by:
Paige Boshell, Finance & Operations Director
Supported by the Contract Manager
The review will determine:
Whether the amount charged complies with the contract
Whether activity data and evidence supports the charge
Any discrepancy in rate, volume, coding, or contract interpretation
A formal written outcome is issued within 10 working days of beginning the review.
If the amount is found to be incorrect, MDCG will promptly issue a corrected invoice/credit note.
4. Joint Resolution Meeting (If Required)
If the Authority does not agree with the Formal Review outcome, a Joint Resolution Meeting is held with both parties’ contract/finance leads.
The objective is to:
Reach a common understanding of activity delivered
Align evidence and financial data
Agree any adjustments
Confirm payment timelines
Minutes and outcomes are shared within 5 working days.
5. Escalation Procedure
Where a payment dispute cannot be resolved through the above steps, escalation follows the contract’s dispute resolution clause. This may include:
Referral to Senior Responsible Officers for both parties
Formal mediation in line with the Public Contracts Regulations and the contract terms
Independent adjudication or legal review as a final step
Escalation is rare and used only when collaborative resolution has been exhausted.
6. Payment Timeframes During a Dispute
Undisputed portions of any invoice remain payable within the contracted payment terms.
Only the disputed amount is withheld until resolution.
Once agreed, settlement is made within 5 working days or as specified in the contract.
7. Continuous Improvement
We record all payment queries and outcomes to identify themes, improve billing accuracy and strengthen our joint working with the Authority.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No