INHEALTH GROUP HOLDINGS PLC
Company number: 05578428
Reporting period:
1 April 2025 to 30 September 2025
Report filed on:
31 October 2025
Approved by:
Steven Scott
Payment statistics
Average time taken to pay invoices: 82 days
Invoices paid:
- within 30 days: 35%
- in 31 to 60 days: 49%
- in 61 days or more: 16%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 35%
Payment terms
Shortest standard payment periods
45 days
Longest standard payment period
60 days
Standard payment terms
Our supplier onboarding includes a supplier set up form, which states our 45 day (BACS) payment terms. In some cases, individual agreements are in place with suppliers, which have alternative payment terms.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
60 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
1. Process: The Accounts Payable (AP) team includes contact information on all outgoing communications including emails, purchase orders and remittance advice. Additionally suppliers receive annual communications outlining our payment procedures and expectations. If a supplier has a query or dispute regarding an invoice payment, the following resolution process is followed: • Initial resolution: The supplier should first contact the Accounts Payable team directly, referencing the relevant invoice number(s) and providing supporting documentation where applicable. The AP team will work with the requisitioner to resolve the issue. • Escalation path: If the matter cannot be resolved at this level, it will be escalated as follows: o Step 1: Head of Procurement or Group Finance Director / Group Financial Controller o Step 2: Chief Financial Officer (CFO), if the issue remains unresolved after Step 1. • Disputes for the period ended 30th Sept 2025: IHG The average days to pay for the period ending 30th Sept 2025 stands at 82 days, which is higher than usual. This is largely attributable to the clearance of aged invoices associated with two specific suppliers. When these suppliers are excluded, the average days to pay reduces to 52 days.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No