Published reports

DWR CYMRU CYFYNGEDIG

Company number: 02366777

This information is as reported by the business, and responses are in their own words.

Reporting period:

1 April 2025 to 30 September 2025

Report filed on:

23 October 2025

Approved by:

Peter Perry

Contracts and payments

Do any of this business's construction contracts with its suppliers include retention clauses? Yes

Payment statistics

Average time taken to pay invoices: 24 days

Total value paid:

within 30 days: £396,953,146 (89%)
in 31 to 60 days: £41,767,465 (9%)
in 61 days or more: £6,033,461 (1%)

Invoices paid:

within 30 days: 93%
in 31 to 60 days: 5%
in 61 days or more: 2%

Late and disputed:

total value of payments due in the reporting period which have not been paid within the agreed period: £123,139,908
payments due in the reporting period which have not been paid within the agreed period: 14%
not made in the reporting period due to a dispute: 4%

Payment terms

Shortest standard payment periods

7 days

Longest standard payment period

30 days

Standard payment terms

We have standard terms of ‘payment with Supplier 30 days after invoice date’.

Were there any changes to the standard payment terms in the reporting period?

Were suppliers notified or consulted about these changes before they were made?

N/A

Maximum contractual payment period agreed

30 days

30th day following the invoice date.

Any other information about payment terms

Upon renewal, contractual payment terms will be agreed to be a maximum length of 30 days from Invoice date. If the current contractual payment terms are longer than standard terms, we are currently waiving these terms in favour of payment 30 days from date of invoice.
Guidance for suppliers is available on the main Corporate website in the documents (‘Terms & Conditions / Payments’ and ‘Payment and Invoice Guidance’)

Retention clauses

How does this business use retention clauses?

Retention clauses are used in specific circumstances:

Retention clauses are only applied to suppliers when applied to the project by Dwr Cymru Welsh Water.
Retention is typically applied to some construction contracts where post-completion defects in the highway may arise, potentially resulting in fines or requiring remedial work after the contract term has ended.

Does this business only use retention clauses in construction contracts above a specific contract sum?

Does this business use a standard percentage rate in retention clauses?

Does this business apply retention clause practices that are no more onerous than those applied to it on the same project?

Yes:

DCWW is the end user, therefore we do not have contracts where retention needs to be applied.

Releasing money under a retention clause

Process for releasing money this business has deducted or retained under a retention clause

During the contract term, a portion of each payment is retained until the total retention amount is met, after which payments are made in full.
This Retention amount is held by the Employer, under the contractual terms.
If any part of the cumulative retention is used to remedy Defects, the Employer may retain further sums from subsequent payments to restore the retention to its original level.
The sum retained remains at the cumulative retention amount for two (2) years following either
• expiry of the service period, or
• in the event of earlier termination, the date of termination,
After this period the balance - less any amount expended by Dwr Cymru Welsh Water in remedying Defects is released to the Contractor.
The payment of retention is certified by the Service Manager in accordance with the Contract's payment provisions.

Is the money released in stages?

Amount retained from suppliers in the reporting period

Amount retained stated as a percentage of the money retained from this business by its clients

Amount retained stated as a percentage of the total construction payments made by this business

Dispute resolution process

The authorised representative of Dwr Cymru Welsh Water has responsibility for resolution of a dispute (typically the person who ordered the goods or services). The invoice is not paid whilst it is in dispute.

When a dispute cannot be resolved, the issue may require escalation to senior members of both the supplier and Dwr Cymru Welsh Water.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.

Yes, this business has signed up to: The Fair Payment Code

Does this business offer e-invoicing in relation to qualifying contracts?

This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.

Does this business offer supply chain finance?

This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.

Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?

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