PETS AT HOME LTD
Company number: 01822577
Reporting period:
28 March 2025 to 11 September 2025
Report filed on:
13 October 2025
Approved by:
Daniel Shorrock
Payment statistics
Average time taken to pay invoices: 57 days
Total value paid:
- within 30 days: £300,371,629 (54%)
- in 31 to 60 days: £151,799,631 (27%)
- in 61 days or more: £104,675,625 (19%)
Invoices paid:
- within 30 days: 21%
- in 31 to 60 days: 29%
- in 61 days or more: 50%
Late and disputed:
- total value of payments due in the reporting period which have not been paid within the agreed period: £0
- payments due in the reporting period which have not been paid within the agreed period: 0%
- not made in the reporting period due to a dispute: 0%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
90 days
Standard payment terms
The business' standard payment terms are 75 days. The maximum contractual payment period is 75 days. Any early settlement discounts are reflected in payments terms such as Z73, which is if payment is made within 7 days then a 3% discount can be taken. There have been no changes to the standard payment terms in the reporting period, however if there were, suppliers would be notified in writing, by email.
Were there any changes to the standard payment terms in the reporting period?
No
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
90 days
No further comment provided
Any other information about payment terms
No further comment provided
Dispute resolution process
The group has a process in place for resolving disputes relating to payment. In the event of a dispute, the Accounts Payable Team would notify the vendor in writing (via email) of the existence and nature of the dispute and seek to agree a credit note or alternative resolution so that a payment can be made. Credit claims are raised with agreement from the vendor. Resolution time would be expected to be within 7 to 14 days depending on the nature of the dispute, meaning that vendor payment terms could still be met. The Accounts Payable email is purchaseledger@petsathome.co.uk.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Fair Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
Yes
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No