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Company number: SC374288

Reporting period:
1 July 2018 to 31 December 2018

Warning This information is as reported by the business, and responses are in their own words.

This report was filed on 23 January 2019

and approved by Roy Scott

Payment statistics

Average time taken to pay invoices: 19 days

Invoices paid:

Invoices due but not paid within agreed terms: 17 %

Payment terms

Standard payment period for qualifying contracts

30 days

Standard payment terms

30 days from invoice date

Were there any changes to the standard payment terms in the reporting period?


Maximum contractual payment period agreed

60 days

Any other information about payment terms

At ScottishPower we have various legal entities which make up the ScottishPower Group. A wide range of standard and bespoke contracts are entered into by these entities which are dependent on a number of factors including the type of goods/services/construction being procured and the standard terms which may exist in some of these markets. However our standard payment terms are 30 days from the invoice date. If a valid invoice is received promptly at the correct address, quoting a valid purchase order it will be included within one of our payment runs, which are carried out twice per week to ensure the invoice is paid on or before the invoice due date.

The correct invoicing address, which is quoted on all purchase orders is; 320 St Vincent Street, Glasgow, G2 5AD

Dispute resolution process

At ScottishPower we try to resolve any invoice disputes or queries as quickly as possible. Queries regarding the status of an invoice can be directed to the Accounts Payable Team via the following email address;

Additionally we also offer a web portal service that allows suppliers the ability to register and then login and view the status of their invoices and when they will be paid. To register for the web portal please use the following website;

For specific contractual disputes please contact the individual who initially ordered the goods or services provided. The agreed contractual dispute process will then be followed.

Other payment information

Has this business signed up to a code of conduct or standards on payment practices? If so, which?

For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.


Does this business offer e-invoicing in relation to qualifying contracts? This is where suppliers can electronically submit and track invoices. It’s not just allowing suppliers to email them an invoice.


Does this business offer supply chain finance? This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.


Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?


During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?