VOCARE LIMITED
Company number: 09933257
Reporting period:
1 April 2024 to 30 September 2024
Report filed on:
28 October 2024
Approved by:
Laurence Goldberg
Payment statistics
Average time taken to pay invoices: 33 days
Invoices paid:
- within 30 days: 55%
- in 31 to 60 days: 41%
- in 61 days or more: 4%
Late and disputed:
- payments due in the reporting period which have not been paid within the agreed period: 45%
Payment terms
Shortest standard payment periods
0 days
Longest standard payment period
30 days
Standard payment terms
Vocare's standard payment terms are 30 days from date of invoice for our suppliers. Vocare also engages with self-employed healthcare professionals and GP's ( PSC's ), who are on agreed 30 day payment terms. We deal with suppliers to whom we offer 0-14 day payment terms. We have multiple payment runs per month and this is managed by our Accounts payable team. Invoices are paid once internal approval has been given and invoice is due.
Were there any changes to the standard payment terms in the reporting period?
Answer not provided
Were suppliers notified or consulted about these changes before they were made?
N/A
Maximum contractual payment period agreed
30 days
No further comment provided
Any other information about payment terms
N/A
Dispute resolution process
Vocare's goal is to be transparent through clear communication and to build strong collaborative relationships with our suppliers. We communicate disputes with suppliers via email ( or telephone where necessary ), providing a full reconciliation and/or explanation of the issue. We endeavour to resolve these disputes in a timely manner and monitor an accounts payable inbox 8 am -5 pm, Monday - Friday.We are also contactable via a Finance phoneline. Our aim is to resolve queries within 3 working days, with the majority answered same day. In addition the accounts payable team complete weekly supplier reconciliations on key suppliers and follow up on invoices in dispute, or awaiting approval every 3-5 days.
Other payment information
Has this business signed up to a code of conduct or standards on payment practices? If so, which?
For example, signatories to The Prompt Payment Code must commit to paying 95% of their invoices within 60 days.
No, this business has not signed up to a code of conduct or standards on payment practices.
Does this business offer e-invoicing in relation to qualifying contracts?
This is where suppliers can electronically submit and track invoices. It's not just allowing suppliers to email them an invoice.
No
Does this business offer supply chain finance?
This is where a supplier who has submitted an invoice can be paid by a third-party finance provider earlier than the agreed payment date. The business would then pay the finance provider the invoiced sum.
No
Under its payment practices and policies, can this business deduct sums from payments under qualifying contracts as a charge for remaining on a supplier list?
No
During the reporting period, did the business deduct sums from payments as a charge for remaining on a supplier list?
No